FAQ’s
We ship worldwide, excluding the United Kingdom, USA, and Austria. Please make sure the products you choose are legal in your country before ordering. We cannot be held responsible. Always stick to the law when ordering.
We ship from the Netherlands.
This depends on the service. Our shipping page has more info but for rough guides use the following estimates:
- €4.99- Airmail. Untracked, uninsured, no reship. Up to 25 working days.
- €16.99- UPS standard, tracked, up to 3 working days (€14.99 to DE) ONLY for within the EU.
- €22.99- POSTNLTRACKED- tracked, uninsured, no reship. ships twice a week. Delivery time varies.
These are estimates. Please be patient, there is nothing we can do to speed up customs or shipping once sent.
Notice: This may be delayed further due to a strain on the postal services in the current pandemic, thanks for your understanding.
Bitcoin payments are through Cryptoqo, a payment window shows the amount, address or QR code to pay direct. For Ethereum and Litecoin the address is provided to you at checkout, please use preev.com to calculate the cost in Euros. Please pay the correct amount immediately after placing your order, underpayments will go on hold. Send transaction ID (long code) to [email protected] when you’ve sent the funds.
If you have not received a confirmation email then please check your spam box. If you still have not received it then it may not go out until your payment has been confirmed.
Your package can be tracked online using the tracking number provided to you via email.
- UPS tracking: https://ups.com/track
- POSTNL tracking: https://www.internationalparceltracking.com
You can send us an email using our contact form. Our customer support team is available from Monday-Friday and will get back to you as soon as they can. Please be patient and trust that your email is waiting in a queue and will be auctioned ASAP.
All of our products are legal for research purposes only. Please research responsibly and wear protective equipment to avoid accidental consumption.